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Trade Assurance is a free service offered by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance covers Alibaba.com buyers with 100% order protection from their selected Trade Assurance suppliers. 

 

You're covered if:

 

  • Your products are not shipped on time as per the contract with your supplier
  • Your products do not meet the quality standards as per the contract with your supplier

 

1. CONFIRM your order online  to get full protection.

2. PAY to our CITIBANK account designated by Alibaba.com via e-Checking, Credit Card or Telegraphic Transfer (T/T)

Step 1, Place your trade assurance order.

Protect both your offline and online orders with Trade Assurance:

 

*For offline orders, you may ask us to draft a contract for you which you can then upload.

 

*For online orders, click "Start Order" on the product details page, the quotation page or the our minisite and complete the Trade Assurance contract yourself:

 

Step 2, Select your coverage type.

*Pre-shipment You’re covered for your initial payment up to the remaining amount of the supplier’s Trade Assurance limit.

*Post-delivery You’re covered for the full amount of your order payment up to the remaining amount of the supplier’s Trade Assurance limit.

 

Step 3, Confirm your order online.

 You have two options available:

*Fill in the order form through the Message Center and click "Confirm Order". You can also remind us to confirm it on our side. If you have a paper or electronic version of your contract, you can upload it.

*Confirm the order on your Order Details page:

 

Step 1, Make your initial payment.

Sign into 'My Alibaba' and find the order you want to make payment for:

 

Step 2, Select your payment method.

You have following payment options available:

 

Step 3, Check your shipment.

Please check your shipment in "Delivery Details" or contact your supplier.

 

Step 4, Pay the balance.

After your order has been delivered, go to the "Order Details" page and click "Pay the Balance". Choose to complete the balance payment with e-Checking, Credit Card, or Telegraphic Transfer (T/T).

Step 1, Confirm receipt.

When the order has been shipped and your balance payment has arrived at our account, your order status will change to "Waiting for Delivery Confirmation". You can then click "Confirm" on the order details page to confirm receipt of your shipment.

Step 2, Leave your feedback for us.

When you have confirmed receipt, the order will be complete. You may then leave feedback to share your overall experience with other buyers.

Step 1, Opening a dispute.

Trade Assurance provides you with 100% protection:

>100% Payment protection

>100% Product quality protection

>100% On-time shipment protection

You can access the dispute function once your initial payment is complete. If the shipping time or product quality does not meet the required standards set in your contract, you can open a dispute:

Step 2, Getting a refund.

If we do not respond within 3 days, you can escalute the dispute manually. If you or we do not respond within 7 days, the dispute will be escalated automatically.

Alibaba.com will make a determination based on the evidence submitted by both sides. If we are found to be at fault, you will be refunded for your covered amount.

Trade Assurance
China (Mainland) | Manufacturer, Trading Company
Transaction Level:
Supplier Assessments:
25 Transactions 650,000+
The supplier’s transactions conduted via Alibaba.com in the past 6 months.
The supplier supports Trade Assurance – A free service that protects your orders from payment to delivery.
Supplier's Trade Assurance Limit: US $814,000
Learn More
Email to this supplier